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Any of our advisors are always happy to help
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Box Office - Terms & Conditions of Sale
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Ticket Exchange
- Ticket exchanges are only available within the same event
- Ticket exchanges can not be made for group bookings of ten people or more
Ticket Refunds
The Embassy Theatre Operates A No Refunds Policy
- We will only refund tickets if the performance or event has been cancelled
- A ticket cannot be refunded in adverse weather conditions if a performance or event still goes ahead
- No refund for pre - booked tickets can be made on the announcement of a subsequent special offer
If you are unable to attend a performance we are happy to make your tickets available for resale under the following conditions:
- Resale can not be guaranteed and the venues remaining tickets will always take priority
- Resales are made entirely at the discretion of the Box Office Management
Lost Or Replacement Tickets
- We will replace lost or destroyed tickets free of charge
- Identification may be required to issue replacement tickets
Discounted Tickets
- Discounts are not necessarily available at all performances
Data Protection
For your protection and in accordance with the Data Protection Act 1998, we only take your address in order that we can:
- Contact you in the event of cancellation
- Authorise a credit or debit card transaction
- Post your tickets, if requested (a small charge applies)
- Keep you informed of our future events
Whilst every effort is made to provide accurate information, the Theatre Management reserve the right to amend the advertised programme and/or cast for reasons beyond its control
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Box Office - Terms & Conditions of Sale
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