Box Office
The Embassy Theatre box office opening times are:

* 9.30am - Showtime (4.00pm if no show)
*Please note the theatre may be closed on occasion for Staff training

Ways to book your tickets:

	In person at the box office Our box office is located in the main foyer of the theatre and you are welcome to visit during our opening hours		Tickets are also available from our ticket agents, situated at: Cleethorpes TIC Library - Alexandra Road Horncastle TIC Library - Wharf Road Louth TIC Town Hall - Eastgate Mablethorpe TIC - High Street Tattershall TIC - Butt Lane Woodhall Spa TIC - Iddlesleigh Road Whitestacks - Sea Lane, Ingoldmells Good News - Market Place, Wainfleet Hunts Coaches - West Street, Alford Kingfisher Park - Sea Lane Ingoldmells Lammiman’s Newsagent - High Street, Sutton-on-Sea Spar Stores - High Street, Burgh-Le-Marsh Departure Lounge - Wide Bargate, Boston
	Over the telephone Our team are waiting to take your call and assist you purchasing tickets or providing the information you require. Please call 0845 674 0505. During busy periods please leave a message and we will return your call as soon as a clerk is available
	Purchase tickets online The easiest way to purchase your tickets is right here on the website. Just use the book online buttons associated with every show. ‘Select-A-Seat’ Booking is now available.
	Embassy Theatre Gift Vouchers available to purchase in denominations of £5 and £10, contact the Box Office for further details

Ticket Sales Terms and Conditions

Ticket Exchanges and Refunds
The Embassy Theatre operates a no exchange/no refunds Policy

1. We will only refund tickets if the performance or event has been cancelled
2. A ticket cannot be refunded in adverse weather conditions if a performance or event still goes ahead
3. No refund for pre - booked tickets can be made on the announcement of a subsequent special offer

If you are unable to attend a performance we are happy to make your tickets available for resale under the following conditions:

1. Resale can not be guaranteed and the venues remaining tickets will always take priority
2. Resales are made entirely at the discretion of the Box Office Management

Lost Or Replacement Tickets

1. Identification may be required to issue replacement tickets

Group Bookings

1. A 10% discount is available on most performances for groups of 10 or more
2. Group Bookings cannot be made online, please contact the Box Office to make your booking

Family Tickets

1. A Family ticket consists of either 2 Adults and 2 Children or 1 Adult and 3 Children
2. Family Tickets are not available to purchase online, please contact the Box Office to make your booking
3. Family tickets incur a single handling fee

Concessions

1. Concessions are not necessarily available at all performances
2. Children’s tickets apply to those aged 14 and under
3. Senior Citizen tickets apply to those aged 60 or over
4. Student tickets apply to those age 15 and upwards on production of a valid NSU card
5. Lap tickets are available for children under the age of 2 years
6. Proof of age may be required when presenting concession tickets

Reservations

1. Reservations are held for a maximum of 14 days, tickets not purchased within this time will be released without further notice

Handling Fee

1. A handling fee per ticket applies regardless of payment method
2. A Family Ticket incurs a single handling fee
3. Why do we charge a Handling Fee?
Less than 1/3 of ticket revenue comes to the Theatre, in order to continue to bring top quality acts at reasonable prices we must cover our ticketing costs. The handling fee is added on top of the face value of each ticket and subsequently comes directly to the theatre as intended. Thank you for your continued support.

Data Protection
For your protection and in accordance with the Data Protection Act 1998, we only take your address in order that we can:

1. Contact you in the event of cancellation
2. Authorise a credit or debit card transaction
3. Post your tickets
4. Keep you informed of our future events
5. We will not share your information with a third party unless there is a legal obligation to do so

Whilst every effort is made to provide accurate information, the Theatre Management reserve the right to amend the advertised programme and/or cast for reasons beyond its control